Template document. This text must be reviewed and approved by a lawyer before launch, and adapted to the company’s state of establishment and target markets (United States, European Union, United Kingdom, West Africa). It is not legal advice. Highlighted items are to be completed.
Last updated: juillet 27, 2026
The principle
We sell a food product. For hygiene reasons, an opened or unsealed bag cannot be returned. This exception is provided by the regulations for food products.
What can be returned
- An unopened bag, in its original intact packaging.
- Within fourteen days of delivery, for EU customers.
Damaged parcel or wrong order
If your parcel arrives damaged, or you received the wrong product, report it within claim window — to complete via the contact page, with photos of the parcel and its contents. We then replace or refund, at no cost to you.
How to proceed
- Contact us with your order number and the reason.
- We confirm the steps and the return address.
- Return the product in its original condition.
- The refund is issued within refund window — to complete of receipt, to the original payment method.
Return costs
Return shipping is your responsibility, except for a non-conforming, damaged, or wrongly shipped product.